‘Digital Eavesdropping’: Unilever Aims to Harness Vaseline’s Social Media Breakthrough.
First identified over 150 years ago within a Pennsylvania drilling site, the simple jar of Vaseline may not seem like an clear candidate for online content feeds.
However, its rise as a TikTok talking point has thrust it into the lead of an promotional upheaval, in which large companies are spending big on content creators and devoting less capital to advertising goods in traditional media.
The Path from Petroleum to Platforms
First created commercially in the 1870s by scientist Robert Cheeseborough, who observed drillers rubbing their skin with a derivative of drilling. Currently, a wave of user-generated videos have recorded its extensive utilization in “life hacks”.
Promoted as a fix for dirty sneakers or extending perfume longevity, as well as a fix for squeaky doors. It has even been deployed to prevent the annoyance of chip seasoning clinging to fingers.
Leveraging the Buzz
Noticing its viral resurgence, strategists within the corporation enhanced the tricks by having their research teams evaluate the claims and letting the content creators in on the results.
Suggestions that it lessened the burn from hot food on the lips were validated. Similarly supported were ideas it could extend fragrance and rejuvenate purses. Suggestions it could whiten teeth or extend lashes were debunked.
The ‘Social Listening’ Strategy
Outdoor advertising and television commercials would once have dominated Unilever’s advertising drive. However, this online trend has persuaded leaders to turbocharge spending on content creators.
This monitoring of online platforms to inform business strategy has been termed “social listening”. Unilever's CEO, recently appointed, has stated the intention is to spend 50% of its massive marketing spend on digital creator content.
Shifting to Modern Engagement
Selina Sykes, who is leading the online push, said the company was simply adapting to new ways of connecting with customers. She said participating on platforms “without spoiling the atmosphere” was crucial.
“How do brands authentically become part of the conversation? That’s always what we’ve been trying to do as brands, dating to when neighbors chatted over fences and sharing usage tips.
“We are witnessing a departure from a broadcast model, where we would just transmit messages … Currently, it's countless discussions, various groups. The evolution of platform algorithms means that these audiences appear specific, but they’re not.
“Having your brand advocated by consumers, recommended by peers, this builds credibility and connection. Creators are critical to that. We are expanding this endorsement system.”
A Fundamental Consumption Turn
This plan mirrors dramatic transformations taking place in media consumption, with the youth demographic allocating more attention to social media platforms than television, magazines or radio.
The transition is visible in drops in broadcast and newspaper ads. Within the United Kingdom, advertising income for primary networks have fallen by more than £600m in actual value since the end of the last decade.
The Creator Economy Boom
This further signifies a blurring of media roles as brands effectively act as media producers, linking up with a multitude of digital creators to boost their products.
An industry expert from a leading agency said: “Naturally, an exodus of attention away from some legacy media and their time is increasingly on social platforms like Instagram, TikTok and YouTube than they are viewing scheduled television or reading physical magazines.
“Many companies report to us consumers have more faith in suggestions from the personalities they subscribe to more than they trust ads. It's an ongoing shift.”
He noted companies can reduce costs by focusing on influencers over expensive broadcast campaigns, which also allows them to tweak their content more easily to gauge performance.
This strategy is expanding. Promotional expenditure on the creator economy is rising at quadruple the rate than the broader media sector. Stateside, it has more than doubled since 2021 and is forecast to attain tens of billions in 2025.
The Enduring Power of Broadcast
Even with this transformation, experts said they believed television commercials still played a key part to play, as networks still held the capability to drive countrywide discourse.
Sykes said: “One of the highest return-on-investment media opportunities is still major broadcast spectacles. It's not a matter of networks declaring: ‘We are no longer pertinent.’ It concerns who commands eyeballs … I think there’s 100% a place for them.”